New Webinar: Meeting Patient and Practice Billing Expectations: How to Complete the Revenue Cycle

NTC Healthcare is excited to host revenue cycle management expert Janelle Wanack, Director of Business Development at InstaMed, in a webinar aimed at demystifying common concerns with managing patient expectations and optimizing the patient payment experience. The healthcare consumer has lost patience with antiquated billing systems, surprise charges, and breaches of personal data. The consumer landscape is changing, and healthcare organizations must stay ahead of the curve — because the competition will. Adapting medical practices to changes in medical billing doesn’t have to be a daunting prospect when there are resources available to walk organizations through the process. Wanack will describe different approaches to address the following common concerns:

Identifying unique pain points in the billing process

  • 92% of healthcare consumers want more billing transparency
  • 93% of healthcare consumers do not understand the language of medical insurance and billing
  • 73% of providers report delays in patient payment collections

Identifying opportunities to guarantee payments

  • Patients prefer online payment options
  • Automated payment plans have increased at a rate of 55% each year
  • Cards saved on file have increased at a rate of 47% each year

Register for The Webinar Today: How To Complete the Revenue Cycle

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Maintaining data security

  • Ransomware attacks are on the rise
  • 59% of consumers have significant concerns about the security of online health payments
  • Advanced payment technology can protect consumer data

“As patient payment responsibility continues to increase, so do the expectations of those patients. Healthcare consumers expect healthcare payment models to keep up with advances in other industries,” said Linda Borek, President and CEO of NTC Healthcare. “This webinar will help guide practices through this changing landscape with actionable tips for success.”
The webinar will take place on Wednesday, May 16 at 1:30 EST. To sign up for the webinar, please click here.