Everyone loves an easy solution that is both more efficient and more effective for all stakeholders. Online payments are that option. They provide quicker, easier payment opportunities for practices of any size, allowing patients more control over their ability to pay—anywhere and anytime.
Below are the top five reasons that physicians should consider accepting online payments for healthcare.
Patients are busy. Online payments for healthcare provides patients the option to jump online and quickly make payments as soon as the need crosses their mind. Many online payment systems also include options to automate payments or set up recurring payments. Patients who have lives, children, and work responsibilities prefer a quicker, easier options to make their payments on time. With online payments for healthcare, they can make the payment quickly, cross it off their to-do list, and move on.
Online healthcare payments are also easier for the practices. When an online payment is made, most of the processing takes place behind the scenes. If the practice’s systems work together properly, the information that a payment has been received will be automatically marked in the patient’s file, allowing practice staff to spend more time on the most important tasks, like interacting with patients and providing quality care.
Patients who make payments through their online portal can easily log in to view previous payments and download statements for tax purposes or other record-keeping needs. Online healthcare payments also allow for easier conflict resolution if a patient states he or she has made a payment. If internal systems, for whatever reason, didn’t receive the notification, the information should still be present on the patient’s portal or on their bank statement with the practice’s identifying information, making it easily recognizable. This type of information transparency for both sides allows patients to feel more in control of their healthcare costs and provides them the opportunity to use payment tracking for their own needs.
Paper statements, checks and check processing, and the need for patients to visit a practice in person to make payments all have one thing in common: they use costly resources; such as paper, gas, and time. With online healthcare payments, patients don’t have to use checks or spend gas to deliver payment in person. They can simply log in and make the payment quickly from a distance, allowing them to save their valuable time for other needs. Most online portal systems also provide an option for e-statements and many patients who are interested in online payments don’t mind receiving statements by email. This digital notification process can save both money and valuable resources by eliminating the need for paper handling altogether. Patients, practices, and the environment can all benefit from the change.
One of the best features of an online payment system is its flexibility. Most online payment systems can accept the same range of payments that practice staff can accept in person. Checks, direct routing from a bank account, various payment cards, and even FSA cards can all be processed through an online payment portal. Patients can use the payment option they prefer, from a distance and at any time of the day, to make sure they’ve met their payment arrangement. It doesn’t get much easier than that.
While the front end of establishing an online healthcare payment system can be challenging, the results are well worth the effort. With the right systems, practices can save money and time, while allowing their patients the easiest and quickest way possible to meet payment obligations. Online payments for healthcare is a worthwhile investment, no matter the size of the practice. The patients will be happier, and the staff will have more time to treat patients with the attention they both need and deserve.